Posted in Competitive Advantages, Customer Loyalty on Feb 27th, 2013
There are many ways to determine whether or not you are satisfying your customers. Although it is true that many satisfied customers, unless prodded, will not let the company know that they are happy. Before the world did business online, the old adage “No news is good news” meant that if you never heard that [...]
Posted in Customer Loyalty, Customer Service, Increase Conversion Rates on Dec 19th, 2012
1. Display Shopper Approved ratings and reviews on your website. Only Shopper Approved provides an average of 70 times more ratings and reviews than their closest competitor. This means that business owners will receive more reviews and ratings even with fewer customers than their competitors. Ratings and reviews show new visitors to the site that [...]
Posted in Customer Loyalty, Customer Satisfaction Survey on May 8th, 2012
You may have heard of Peter Drucker. If you haven’t, but you want to learn how to provide excellent customer satisfaction, then you should get to know his work. Drucker was a writer, professor and management consultant whose scholarly articles talk about how humans are organized in government and business societies. He coined the term [...]
Posted in Customer Loyalty, Ratings and Reviews Software on May 6th, 2012
When running a business there are lots of things you have to know, a million things to do and only a short amount of time to make it work. To help your business succeed, you must always be searching for ways to improve your systems and processes. We all know Henry Ford. He was one [...]
Posted in Customer Loyalty, Customer Service on Mar 1st, 2012
Have you ever patronized a company whose employees displayed such terrible customer service that you wanted to punch them in the gut? If you have, I would guess that you never returned to do business. Unless they fixed the mistakes and apologized and significantly compensated you for your troubles, you would tell everyone you know [...]
Posted in Customer Loyalty, Customer Service on Feb 1st, 2012
How many of us have ever eaten at McDonalds? I’m going to guess that everyone reading this article has eaten there at least once. Even if it may not provide the healthiest of food or our first choice in dining, McDonalds is still growing after all these years. Ray Kroc had the passion for creating [...]
Posted in Competitive Advantages, Customer Loyalty, Satisfaction Survey Form on Dec 27th, 2011
Henry Ford, one of the world’s largest business owners said once that “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” As a business owner, how often do we really think about the need for positive customer interaction? I’m sure that when [...]
Posted in Customer Loyalty, Rhino Support on Dec 2nd, 2011
Have you been searching high and low for a help desk software system that actually does what you need it to do flawlessly? You are not alone. It seems like every support system has something wrong with it. I found these four major support system problems: Most help desk software systems have to be downloaded [...]
