Posted in Customer Satisfaction Survey, Resolution Software on Feb 28th, 2013
Customers usually can find a reason to be unhappy. Some have unrealistic expectations, and others may just have lousy dispositions. However, others may have a legitimate gripe. We may have been the catalyst that took them from annoyed to cranky to downright unhappy. Unhappy customers are bad news for any company. It only takes one [...]
Posted in Customer Satisfaction Survey, Customer Surveys, Satisfaction Survey Form on Jan 31st, 2013
There are five questions that every business owner should be asking their customers. Shopper Approved, the leading rating and review software for online social proof asks them all – then displays them for all potential customers to view. Here they are: Would you recommend this company? It’s a pretty simple question, but its answer will [...]
Posted in Customer Satisfaction Survey on Dec 7th, 2012
According to Dictionary.com, the word effective means “adequate to accomplish a purpose; producing the intended or expected result.” To me, there is a significant gap between results that are “adequate” and results that are “expected.” Shopper Approved is far more productive than just an average, “adequate” customer satisfaction survey. It gives its users the ability [...]
Posted in Customer Satisfaction Survey, Satisfaction Survey Form on Aug 9th, 2012
What is a Customer Service Satisfaction Form? You should always be looking for ways to improve your products and your systems. No matter how successful your business may be, having more information about your competitors and your customers is always welcomed. In fact, this data is usually worth whatever reasonable price you may have to [...]
Posted in Customer Satisfaction Survey, Customer Surveys, Service Surveys on Aug 6th, 2012
The typical company loses up to 30% of their customers and clients every year and most of them have no idea why. There are some things you can do to improve those statistics and keep more of your customers. One thing you can do is to keep in contact with them. Once a consumer has [...]
Posted in Customer Loyalty, Customer Satisfaction Survey on May 8th, 2012
You may have heard of Peter Drucker. If you haven’t, but you want to learn how to provide excellent customer satisfaction, then you should get to know his work. Drucker was a writer, professor and management consultant whose scholarly articles talk about how humans are organized in government and business societies. He coined the term [...]
Posted in Customer Satisfaction Survey, Customer Service on May 2nd, 2012
I have a part time job as a server at Texas Roadhouse. It is such an enjoyable job! I get to interact with customers and children, dance to hoe-downs, eat delicious made from scratch rolls, and hang out with friends. I really do have a fun time when I work there. Even though I feel [...]
Posted in Customer Satisfaction Survey, Shopper Approved, Social Proof on Apr 11th, 2012
When Google started displaying Shopper Approved ratings and stars in their free search results a few months back, it was the beginning of a promising relationship. But now, with the new addition of Shopper Approved showing up in Google Product Search and Adwords (PPC), it’s like Google and Shopper Approved are now going steady. We [...]
