Posted in Customer Service, Social Proof on Jan 1st, 2013
Want to get more first time visitors to purchase your product or service more often? Give them the social verification they need to make the buying decision: Customer Testimonials. Displaying customer testimonials show consumers new to your company that you can be trusted. Here are some of the reasons why: CONSUMERS TRUST OTHER CONSUMERS Whether [...]
Posted in Customer Service, Free Trial, Ratings and Reviews Software on Dec 29th, 2012
Many companies offer free trials of their products or services. But few companies offer their full features and benefits during the trial period. Shopper Approved does. Here are a few of their features and accompanying benefits. Unlimited 24/7 Access Shopper Approved allows business owners access to their software program and accompanying member control panel twenty-four [...]
Posted in Customer Loyalty, Customer Service, Increase Conversion Rates on Dec 19th, 2012
1. Display Shopper Approved ratings and reviews on your website. Only Shopper Approved provides an average of 70 times more ratings and reviews than their closest competitor. This means that business owners will receive more reviews and ratings even with fewer customers than their competitors. Ratings and reviews show new visitors to the site that [...]
Posted in Customer Service, Ratings and Reviews Software on Aug 5th, 2012
If you own an online business, before too long you will want to display positive customer experiences. That is when you begin to invest in a recognized, reliable customer service rating system. Here are the top five qualities to look for when choosing a rating and review software program to rate your level of customer [...]
Posted in Customer Service on Aug 4th, 2012
There are five key elements of customer satisfaction. However unfair it may seem, missing only one of these elements can turn an otherwise pleasant experience into one of pain for both the customer and the business owner. Quality Products Everyone usually starts here when discussing the principle area that businesses must get right if they [...]
Posted in Customer Satisfaction Survey, Customer Service on May 2nd, 2012
I have a part time job as a server at Texas Roadhouse. It is such an enjoyable job! I get to interact with customers and children, dance to hoe-downs, eat delicious made from scratch rolls, and hang out with friends. I really do have a fun time when I work there. Even though I feel [...]
Posted in Customer Service on Mar 29th, 2012
Customer feedback is a “gift,” says Ann Thomas, a senior consultant at Performance Research Associates, a consulting firm in South Bloomington, Minnesota, that deals with customer service-related issues. “I can’t fix the problem unless I know about it.” Programs like Shopper Approved, give customers the opportunity to resolve issues and rate the online company. Programs [...]
Posted in Customer Service on Mar 29th, 2012
With one Tweet or one ‘Post’, a complaint from one of your unsatisfied customers can make your solid, economically sound company feel as if it is standing in quicksand. “Don’t underestimate the power of a disgruntled customer,” says Rebecca Morgan, an executive advisor and customer-service expert who wrote the book Calming Upset Customers. “They wreak [...]
