Posted in Satisfaction Survey Form, Service Surveys, Survey Software on Feb 8th, 2013
Although digital surveys are sometimes perceived as a questionable survey mode, the experiences over the 15 years of their usage show that they can be used in a valid and reliable way for many research purposes. They offer not only fast and cost-effective survey data collection, but also a wide range of possibilities for designing [...]
Posted in Customer Satisfaction Survey, Customer Surveys, Satisfaction Survey Form on Jan 31st, 2013
There are five questions that every business owner should be asking their customers. Shopper Approved, the leading rating and review software for online social proof asks them all – then displays them for all potential customers to view. Here they are: Would you recommend this company? It’s a pretty simple question, but its answer will [...]
Posted in Customer Satisfaction Survey, Satisfaction Survey Form on Aug 9th, 2012
What is a Customer Service Satisfaction Form? You should always be looking for ways to improve your products and your systems. No matter how successful your business may be, having more information about your competitors and your customers is always welcomed. In fact, this data is usually worth whatever reasonable price you may have to [...]
Posted in Customer Satisfaction Survey, Satisfaction Survey Form on Dec 28th, 2011
Superb customer service includes using customer surveys to build a connection with your customers, making their voices feel valued and important. Survey questions vary according to what type of information they are trying to collect from your consumers and how this information will apply to the goals of the survey. The goal of customer satisfaction [...]
Posted in Competitive Advantages, Customer Loyalty, Satisfaction Survey Form on Dec 27th, 2011
Henry Ford, one of the world’s largest business owners said once that “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” As a business owner, how often do we really think about the need for positive customer interaction? I’m sure that when [...]
Posted in Customer Satisfaction Survey, Satisfaction Survey Form, Shopper Approved on Nov 30th, 2011
When you begin investing your company in a customer service e-commerce rating system, you want to invest in the one that is going to increase your customer loyalty and profits. You want what is best for your company and business, which is why you deserve to know the top eight qualities to look for what [...]
Posted in Satisfaction Survey Form, Shopper Approved on Nov 27th, 2011
If you are a business owner, you should be confident with the reviews and feedback you are receiving from your customers. Many small businesses debate the pros and cons of customer reviews, whether they provide an increased conversion rate, turn away prospective customers or bring new awareness and increased traffic to a business. You want [...]
Posted in Customer Satisfaction Survey, Rhino Support, Satisfaction Survey Form, Support Software, Survey Software on Sep 28th, 2011
Charles Nelson, a company president said that: “Businesses used to have a small suggestion box near the door that mostly housed dust bunnies and an occasional piece of gum. Rarely would someone get back to you.” “But now people can now make an online comment from an iPhone or a BlackBerry while they’re still sitting [...]
